Month: July 2022

Terms and Conditions

Effective Date: [30th JULY 2024]

1. Introduction

Welcome to GeneAura Private Limited (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website [www.geneaura.com] (the “Site”) and any products or services offered by us. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Site.

2. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site after any changes signifies your acceptance of the revised Terms.

3. Use of the Site

a. Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use our Site.

b. Account Registration: To use certain features of the Site, you may be required to register an account. You agree to provide accurate and complete information during registration and to update your information as necessary.

c. User Responsibilities: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Orders and Payments

a. Orders: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in product information, or suspicion of fraudulent activity.

b. Payment: You agree to pay all charges for your orders, including applicable taxes and shipping fees. We accept payment through the methods specified on our Site.

5. Refund Policy

a. No Refunds on Processed Samples: Once your samples have been received and processed, we cannot offer any refunds. We ensure careful handling and analysis of each sample.

b. Delivery Time: Results are typically delivered within 21 to 25 days from the date we receive your samples. Delays may occur, and we appreciate your patience.

6. Intellectual Property

a. Ownership: All content on our Site, including text, graphics, logos, and software, is the property of GeneAura Private Limited or its licensors and is protected by intellectual property laws.

b. Limited License: You may view, download, and print content from our Site for personal, non-commercial use only. You may not modify, distribute, or republish any content without our prior written consent.

7. User Conduct

You agree to use our Site only for lawful purposes and in accordance with these Terms. You shall not:

• Engage in any activity that disrupts or interferes with the Site or its servers.
• Post or transmit any harmful, defamatory, obscene, or illegal content.
• Impersonate any person or entity or falsely represent your affiliation with any person or entity.

8. Links to Third-Party Sites

Our Site may contain links to third-party websites. These links are provided for your convenience and do not imply endorsement by us. We are not responsible for the content or privacy practices of any third-party sites.

9. Limitation of Liability

To the fullest extent permitted by law, GeneAura Private Limited and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Site or any products or services purchased through it.

10. Indemnification

You agree to indemnify, defend, and hold harmless GeneAura Private Limited and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or related to your use of our Site or violation of these Terms.

11. Termination

We reserve the right to terminate or suspend your account and access to our Site at our sole discretion, without prior notice, for any reason including but not limited to violation of these Terms or engaging in unlawful behavior.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of GOVERNMENT OF INDIA, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in CHENNAI,TAMILNADU,INDIA

13. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

GeneAura Private Limited
AP 1166, 4th STREET, THENDRAL COLONY , ANNANAGAR,
CHENNAI,TAMILNADU,624401
Email: care@geneaura.com
Phone: +918248408851

Thank you for visiting GeneAura Private Limited.

Privacy Policy

Effective Date: [30th JULY 2024]

1. Introduction

Welcome to GeneAura Private Limited (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.geneaura.com] (the “Site”) or use our services.

2. Information We Collect

a. Personal Information: We may collect personal information that you provide to us directly, such as your name, email address, phone number, and postal address when you:

• Register an account
• Place an order
• Contact our customer support
• Subscribe to our newsletter

b. Non-Personal Information: We also collect non-personal information about your visit to our Site, which may include:

• IP address
• Browser type
• Operating system
• Referring website
• Pages visited and time spent on our Site

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and provide customer support
• Improve our website and services
• Send you marketing communications, if you have opted in
• Respond to your inquiries and feedback

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our Site, processing transactions, and providing customer support.
• Legal Requirements: If required by law or to respond to legal requests or protect our rights, we may disclose your information to legal authorities.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to a third party.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences and understand how you use our Site. You can manage your cookie preferences through your browser settings.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no security measures are perfect or impenetrable.

7. Your Choices

You have the right to:

• Access and update your personal information by logging into your account or contacting us.
• Opt-out of receiving marketing emails by following the unsubscribe instructions in those emails.
• Request the deletion of your personal information, subject to legal and contractual restrictions.

8. Links to Other Sites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

GeneAura Private Limited
AP 1166 ,4TH STREET,THENDRAL COLONY,ANNANAGAR
CHENNAI,TAMILNADU,624401
Email: care@geneaura.com
Phone: +918248408851

Thank you for trusting GeneAura Private Limited with your personal information.